Orders are processed by our logistics within 3-4 working days from the date they are received in our system.
Please consider that orders may contain products in restocking and shipping times may be delayed from 2 to 9 working days.
[ITALY & EU Countries ]
Delivery normally takes place within 2-3 working days from when the order is entrusted to the courier, with the exception of Sicily, Sardinia and Calabria, and remote areas where delivery could take an extra day. The products are delivered via Tnt-Fedex and UPS couriers
[ NON-EU countries ]
Delivery usually takes place within 2-3 working days from when the order is entrusted to the courier. Delivery times may be extended due to customs checks during export. The products are delivered by Fedex and Ups courier from Monday to Friday during office hours.
We remind you that shipments and deliveries are not made on weekends and national holidays.
We suggest that you always choose an address where someone can collect. If you prefer to receive your order in the office or at a concierge, please also indicate the name of the contact person.
If you are not present at the time of delivery, the courier will leave a notification note with the methods for collecting the goods or will try to make 2 new delivery attempts.
We always advise you to monitor the status of the shipment with the tracking code that will be communicated to you by email when the package is shipped, you can check the status of the order at any time!
When delivering the products, we always advise you to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).
What do I do if my package is damaged or there are items missing inside?
We want you to receive an undamaged package with all purchased items. If this does not happen, we ask you to help us by sending photos of the damaged package to ours Customer Care.
In case of missing items, always write to our Customer Care briefly specifying exactly which items are affected.
What do I do if I haven't received the package?
Our couriers do their best to ensure that you receive your order on time and above all intact. Despite the attention, however, we cannot exclude the occurrence of exceptions.
If the tracking number shows a problem with the delivery of your package linked to the shipping address, you can contact the courier directly to receive further information.
If, on the other hand, the courier needs our assistance (as sender), please get in touch with our Customer Care at the following address firstname.lastname@example.org no later than 14 days after the shipment of the package.
With regard to deliveries requested in countries outside the European Union (except for the United Kingdom, the United States and Canada), any import customs fees will be charged to the recipient.
We are not aware of the amount of the customs duties, which will be communicated to you by the courier once the shipment has reached its destination.
We therefore invite you to contact the customs authorities of your country in advance to check the costs and any import limits.